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Be a Better Communicator

March 4th, 2010
By Rosa Say

My favorite coaching assignment for Alaka‘i Managers (second to the Daily Five Minutes, and much easier to learn) is this one, reserved for the last 15 minutes of their workday.

  1. Answer this question: Who is waiting to hear from me?
  2. Make that call, preferably in person or on the phone. Give them whatever update you have.

Cultivate this simple two-step as a daily workplace habit, and I guarantee you you’ll be known as the best communicator people know.

We managers don’t share information half as much as we should, and seemingly small habits like this one make a BIG difference.

Try it, and see what happens to your reputation as an Alaka‘i Manager.

The Great Escape? Hiding from the customers! by Practical Owl on Flickr

A related post: Improve your Reputation with 1 List

3 Responses to “Be a Better Communicator”

  1. smilinpat:
    March 5th, 2010 at 5:56 am

    aloha Rosa.
    Once again your genius shines and rings through to those bright enough to see or quiet enough to hear.

    Today's posting falls under the heading of "When is a sales pitch not a sales pitch?"

    I plan to use this left-brained idea after I've finished my right-brained novel.


  2. Michael:
    March 5th, 2010 at 8:59 am

    Pidgin anyone?

    It seems many students think Pidgin is the language of Hawaii. Hawaiian is but not Pidgin. I am impressed that many who speak Pidgin also speak English well and are not the uneducated bumpkins they seem to be.


  3. Angela Coloretti:
    March 10th, 2010 at 9:37 am

    I think the simplest tips are often the most practical. I put this into place Friday, in the last 15 minutes of the workday, a time when I thought no one would be answering their phones. Sure enough, the call was answered, even though the e-mail was not.
    Yesterday, I contacted my mom's dentist to assist her in rescheduling my parent's appointments. She didn't want to bother because it was the close of day. Again, we were pleasantly suprised that our favorite administrative assistant answered and helped us.
    Thanks for the reminder to just do what needs to be done!